Software-as-a-Service (SaaS) is changing the way enterprises pay for and use CRM software. Should your company’s CRM system be managed by an outside vendor or managed internally by your own IT staff? Business leaders should assess their CRM options based on software functionality, customization, integration, vendor lock-in and strategic fit. Learn how to determine if a hosted CRM system or an on-site CRM solution is right for your organization.

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