Social-networking tools aren’t just for Facebook fanatics anymore. These days, consumers are demanding a higher degree of interactivity from customer-service departments. As a result, companies are being challenged to add online capabilities to their CRM systems. Blogs, forums, wikis and other social-networking tools can all help companies reach out to customers and boost business. (more…)

ShareThis

ShareThis

When a company chooses a hosted-CRM solution, a layer of complexity disappears from the CRM process, allowing employers to focus on running the business. CRM users, however, also surrender control of valuable customer data to a third-party vendor. Vendors certainly have a stake in keeping customers happy because they live and die by subscription-renewal rates, but at the end of the day, how does one monitor the effectiveness of a hosted-CRM provider? We talked to a couple of industry experts to get their advice. (more…)

ShareThis

ShareThis

ShareThis

Software-as-a-Service (SaaS) is changing the way enterprises pay for and use CRM software. Should your company’s CRM system be managed by an outside vendor or managed internally by your own IT staff? Business leaders should assess their CRM options based on software functionality, customization, integration, vendor lock-in and strategic fit. Learn how to determine if a hosted CRM system or an on-site CRM solution is right for your organization.

Click here to Download White Paper

ShareThis

Salespeople as a breed are resistant to change, especially when the change affects how they do their jobs. They don’t get very far in their field without knowing how to work a prospect, stay in touch until closing the sale (or getting a definite “no”), and track their numbers against projections. Over time, they develop their own ways of doing things that fit best with their individual personalities and goals. Whatever else it may be, it’s effective–if it weren’t, the salesperson would wash out. (more…)

ShareThis

The youngsters are coming! The youngsters are coming! A quick glance at demographic data by age tells you that as Baby Boomers bounce off into retirement, a younger generation almost as large is moving into the workforce to replace them. No surprise there. Tracking one generation after another goes back to the book of Numbers in the Torah, but Moses didn’t have to bother with customer satisfaction. Businesses do. And the differences between how Boomers relate to services-based companies and how Generation Y (or Generation X, or Millennials, or “whatever”) interacts with business is significant. If you want to attract the younger set, you need to rethink the way you serve them. Traditional CRM tools don’t cut it when it comes to the up and coming generation. (more…)

ShareThis

With an increasingly mobile employee base, companies are increasingly looking for ways to keep their staff up to date and utilising the latest information. Many businesses are looking to integrate their CRM systems with mobile devices such as blackberries and PDAs, in order to enable mobile staff members to access mission critical data on the move or at any time. (more…)

ShareThis

SalesCentric Relationship Charts is a new add-on for Dynamics CRM. It will revolutionize how you see accounts. They will no longer be meaningless lists of contact names.

At a glance, you can quickly assess the likelihood of converting a sale by understanding the decision-making unit and grasp the internal and external influencers. You will quickly see what you don’t know and where the threats and opportunities really lie within an account.

There is nothing else like this on the market, it is a ‘must have’ for large sales organizations.

ShareThis